Now the company has confirmed that the issue has been resolved and they have also revealed more details about what cause the problem.
Last week, we received distressing news regarding an issue related to dialing an emergency number on the OnePlus 5. Late last week an update was released to resolve the issue. We would like to provide additional information on the emergency call issue.
The source of this issue was related to a modem memory usage issue that triggered a reboot. This reboot was a random occurrence for some users on VoLTE network where OTDOA protocol was triggered when placing an emergency call.
OnePlus worked with Qualcomm on getting the problem fixed and the issue has now been resolved in the latest software update.
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