Several rankings done in the past reveal that Newark Airport is one of the worst airports in the US, but it seems things may change in the near future.
United Airlines announced it will invest $120 million to upgrade its main terminal at Newark Airport and will introduce iPads there to help its frequent flyers.
“From our perspective what we’re looking for, and what we look for in all of our hubs, is something that’s going to be a benefit for our customers — something that’s going to make the time they spend in the airport more productive, more enjoyable, comfortable,” says airline’s spokeswoman Mary Clark in an interview with Bloomberg.
Comprehensive Upgrades for Enhanced Passenger Experience
The upgrade will also add 55 dining venues, 10,000 power outlets to help travelers charge their tablets and smartphones, and 6,000 iPads at the terminal. This will help travelers in a variety of ways, providing gadgets to pass their time, dine out, and more. The upgrade is expected to be completed over the course of the next 18 months.
The introduction of iPads is a significant move, as it aligns with the growing trend of digital transformation in airports worldwide. These iPads will not only serve as entertainment devices but also provide essential information such as flight updates, gate changes, and even dining options within the terminal. This initiative aims to make the waiting time at the airport more productive and less stressful for passengers.
Modern Amenities to Cater to Diverse Needs
The addition of 55 dining venues is another major highlight of this upgrade. These venues will offer a wide range of culinary options, from quick bites to gourmet meals, catering to the diverse tastes and preferences of travelers. Whether you’re in the mood for a quick coffee or a leisurely meal, the new dining options are designed to enhance your overall airport experience.
Moreover, the installation of 10,000 power outlets is a thoughtful addition, addressing one of the most common complaints of modern travelers—the lack of charging points. With the increasing reliance on electronic devices, having ample charging stations is crucial. This upgrade ensures that passengers can keep their devices powered up, whether they need to catch up on work, stay connected with loved ones, or simply pass the time.
The 6,000 iPads to be installed throughout the terminal will offer a range of functionalities. Passengers can use them to browse the internet, check emails, play games, or even watch movies. This initiative is part of United Airlines’ broader strategy to leverage technology to improve customer satisfaction and loyalty.
Future Prospects and Expectations
The $120 million investment by United Airlines is a testament to their commitment to enhancing the passenger experience at Newark Airport. This move is expected to not only improve the airport’s ranking but also attract more travelers, thereby boosting the local economy.
In addition to these upgrades, there are also plans to improve the overall infrastructure of the terminal. This includes better seating arrangements, improved signage for easier navigation, and enhanced security measures to ensure a safe and smooth travel experience.
The comprehensive upgrade at Newark Airport is a step in the right direction, addressing many of the pain points that travelers have faced in the past. With these improvements, United Airlines aims to transform Newark Airport into a hub that passengers look forward to visiting, rather than dreading.
Sounds good, isn’t it?
Source: Bloomberg, Cult of Mac
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