The other day we heard that Apple had acknowledged an issue on the battery on some of their iPhone 5S handsets, the issue appeared to be a manufacturing one and only affected devices with certain serial numbers.
Apple also said that they would replace any iPhone 5S units for people who were having problems with the battery, and they have now explained how the devices will be replaced.
Apple will personally contact customers who own iPhone 5s units with affected serial numbers via a phone call. If a customer feels that their phone is affected, but has not yet received a call, they may feel inclined to call AppleCare. If they do, the AppleCare representative can enter their serial number into the system and check to see if their phone is eligible for a replacement. If the phone is not deemed to be in the group of units with the manufacturing issue, AppleCare is instructed to troubleshoot the phone with normal guidelines.
So if you have had a problem with your iPhone 5S battery and have yet to receive any details from Apple on how to get a replacement, it may be a good idea to give them a call, and arrange a replacement handset.
Apple has now released a new iPhone SE to replace the iPhone 5S, have a look at out guide on the iPhone 5S vs iPhone SE.
Source App AdviceFiled Under: Apple, Apple iPhone, Top News