RIM has confirmed that some of the company’s BlackBerry 7 smartphones are suffering from a “dying in sleep” problem, and it seems the devices affected include the BlackBerry Bold 9930 and the 9900.
What seems to be happening is that when a device is plugged in to charge overnight, the handset won’t respond in the morning, and the only way to fix the issue is to remove the battery and re-insert it. This issue has been reported by numerous users who have experienced their phones becoming unresponsive after being left to charge overnight. The problem appears to be widespread, affecting a significant number of users, which has led to a growing concern among BlackBerry owners.
Understanding the Issue
The “dying in sleep” issue is particularly frustrating because it undermines the reliability of the device. Users rely on their smartphones to be ready and operational at all times, especially after a full night of charging. The need to remove and reinsert the battery to revive the phone is not only inconvenient but also raises concerns about the long-term durability of the device. Frequent removal and reinsertion of the battery can lead to wear and tear on the battery compartment and connectors, potentially causing further issues down the line.
Moreover, this problem can have serious implications for users who depend on their phones for critical tasks. Missing important calls, messages, or alarms because the phone has become unresponsive can be more than just an inconvenience; it can have real-world consequences.
RIM’s Response and Future Updates
RIM has now confirmed they are working on a software update which is expected to fix the issue, although they haven’t released any information on when the update will become available. The company has acknowledged the problem and is actively seeking a solution, which is a positive step. However, the lack of a specific timeline for the release of the update leaves users in a state of uncertainty.
In the meantime, users are advised to monitor their devices closely and report any issues to RIM’s customer support. Some users have found temporary workarounds, such as using different charging cables or charging their phones at different times, but these are not guaranteed solutions and may not work for everyone.
It’s also worth noting that this issue is not entirely new in the world of smartphones. Other manufacturers have faced similar problems with their devices in the past, and software updates have typically been the solution. For example, Apple and Samsung have both released updates to address battery and charging issues in their devices. This gives hope that RIM’s forthcoming update will effectively resolve the problem for BlackBerry 7 users.
In addition to the software update, RIM may also consider providing additional support or compensation to affected users. This could include extended warranties, free battery replacements, or other forms of customer service to help mitigate the inconvenience caused by this issue.
Source BGR
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