Microsoft has announced that it will recall some power cables for their Surface Pro tablet due to potential overheating issues with the cables.
The problem is with older versions of the Microsoft Pro tablet, you can see what the company had to say about the recall below.
“As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly,” a Microsoft spokesperson confirmed to me today via e-mail.
The recall apparently applies to models of the Surface Pro Tablet before the Surface Pro 4, which was launched last year. It does not affect other non-Pro models of the Surface line, such as the Surface 3 or Surface RT.
Details of the Recall
Microsoft’s decision to recall these power cables is a proactive measure to ensure customer safety and satisfaction. The company has identified that the issue arises primarily from the way the cables are handled over time. When AC power cords are wound too tightly, twisted, or pinched, it can lead to wear and tear that may cause overheating. This overheating poses a potential fire hazard, which is why Microsoft is taking these reports seriously.
The recall affects Surface Pro, Surface Pro 2, and Surface Pro 3 models. Customers who own these devices are advised to stop using the affected power cords immediately and to follow the instructions provided by Microsoft to obtain a free replacement. The company has set up a dedicated page on their website where customers can register for the recall and receive their new power cord.
Customer Impact and Response
The recall has generated a mixed response from Surface Pro users. While some customers appreciate Microsoft’s commitment to safety and their proactive approach, others are concerned about the inconvenience of replacing their power cords. However, the overall sentiment is positive, as many users recognize the importance of addressing potential safety hazards.
In addition to the recall, Microsoft has provided guidelines on how to handle and store power cords to prevent similar issues in the future. They recommend avoiding winding the cords too tightly and ensuring they are not twisted or pinched. Proper handling can significantly extend the lifespan of the power cords and reduce the risk of overheating.
This recall also highlights the importance of product safety and quality control in the tech industry. Companies like Microsoft must continuously monitor and address any potential issues with their products to maintain customer trust and satisfaction. By taking swift action to recall the affected power cords, Microsoft demonstrates their commitment to these principles.
For more information on the recall and to register for a replacement power cord, customers can visit the official Microsoft support page or contact their customer service. It is crucial for affected users to take advantage of this recall to ensure their safety and the proper functioning of their Surface Pro devices.
Source ZDnet
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