Last week Samsung announced that it was recalling its Galaxy Note 7 smartphone, the company also announced that it was stopping sales of the handset.
Samsung are replacing all units of the Galaxy Note 7 that have been sold with a new one. This was announced after a number of handsets caught fire due to problems with the battery.
Now US mobile carrier T-Mobile has announced that it will offer its customers the option of a full refund on the Galaxy Note 7 as well as the option of an exchange for a new device.
We have been working closely with Samsung to finalize details of their exchange program for the Note7, and we want to make sure T-Mobile customers are taken care of. Customers now have two options:
As we announced earlier this morning, customers can return the Note7 to T-Mobile for a full, complete refund of anything paid for the device and any Note7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription and Gear Fit or SD card they received with purchase during pre-order. Customers have the option to use their refund to choose any device in T-Moble’s stores.
As soon as we have inventory from Samsung, customers can exchange their current Galaxy Note7 for a new Galaxy Note7, and we will notify customers as soon as we have inventory available.
You can find out more details about the Galaxy Note 7 with T-Mobile and how to get your refund at the link below.