Samsung has now confirmed that they are recalling all units of their Galaxy Note 7 smartphone and that each handset will be replaced with a new one.
Samsung is recalling the handsets as there have been some devices which have caught fire due to an issue with the battery, according to Samsung this has affected a very small number of handsets.
Samsung has also halted sales of their new Galaxy Note 7, this is expected to continue until all existing devices have been replaced, you can see the full statement from Samsung below.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
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