Over the past few days, many BlackBerry users have been unable to access BBM and other BlackBerry services. The problem initially started in Europe, the Middle East, India, and Africa. Subsequently, users in the US and Canada experienced similar issues yesterday.
RIM has now issued an official statement, indicating that they are seeing significant increases in service levels and are continuing to work diligently to resolve the problems.
In Europe, Middle East, India, and Africa, we are seeing a significant increase in service levels. Service levels are also progressing well in the U.S., Canada, and Latin America, and we are seeing increased traffic throughput on most services, although there are still some delays and service levels may still vary amongst customers. Our global teams are continuing to work as quickly as possible to restore full and consistent service across all regions.
Impact on Users and Businesses
The outage has had a significant impact on both individual users and businesses that rely on BlackBerry services for communication. Many users have reported frustration due to the inability to access essential services such as email, BBM, and internet browsing. For businesses, the disruption has meant delays in communication, which can affect productivity and operations. In some cases, companies have had to resort to alternative communication methods, such as using other smartphones or traditional email services, to maintain their workflow.
Steps Taken by RIM
RIM has been working around the clock to address the issues. The company has deployed additional resources and technical teams to identify the root cause of the outage and implement solutions. According to their statement, they have made significant progress in restoring services, but some users may still experience intermittent issues as they continue to stabilize the system.
The company has also been transparent about the situation, providing regular updates to keep users informed. This level of communication is crucial in maintaining customer trust and ensuring that users are aware of the efforts being made to resolve the problem.
We would be interested to hear from our readers to know if the problems have been fixed and if things are starting to improve. Leave a comment below with which country you are in to let us know.
Source RIM
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