Nokia has announced that they are stopping sales of their Nokia 2520 tablet in some countries in Europe. The reason they are doing this is because there is a potential issue with the charger for the tablet.
This affects people who purchased the Nokia 2520 in Austria, Denmark, Finland, Germany, Russia, Switzerland, and the UK. There is also an issue with the travel charger, and this affects US users as well. You can see a statement from Nokia below.
Nokia is announcing a product advisory for the European and UK variant of the AC-300 charger, which is used exclusively with the Lumia 2520 tablet. Consumers in Austria, Denmark, Finland, Germany, Russia, Switzerland, and the UK are strongly advised to suspend use of the charger until further notice. Also, consumers who purchased the Lumia 2520 travel charger accessory in Austria, Denmark, Finland, Germany, Russia, Switzerland, the UK, and the US are strongly advised to suspend use of the travel charger accessory.
Details of the Charger Issue
According to Nokia, around 30,000 of the charger units are affected, and around 600 of the travel chargers in the US are affected with the issues. The problem with the chargers is related to a potential safety concern where the plastic cover of the charger could come loose and separate. This could expose internal components and potentially lead to an electric shock if touched while plugged into a live socket.
Nokia has emphasized that the safety of their customers is their top priority, and they are working diligently to resolve the issue. They have advised all affected customers to stop using the chargers immediately and to seek further information and guidance from Nokia’s official support channels.
Impact on Customers and Nokia’s Response
The suspension of sales and the advisory to stop using the chargers have undoubtedly caused inconvenience to many customers. However, Nokia’s proactive approach in addressing the issue demonstrates their commitment to customer safety and product quality. They have set up dedicated support lines and online resources to assist affected customers in obtaining replacements or refunds for the faulty chargers.
Nokia’s swift action in issuing the advisory and halting sales in the affected regions is a testament to their rigorous quality control measures. It also highlights the importance of companies being transparent and responsive when potential safety issues arise with their products.
For customers who have been impacted by this issue, Nokia is offering several options. They can return the faulty charger to the point of purchase for a replacement or refund. Additionally, Nokia is providing detailed instructions on their website for safely disposing of the affected chargers to prevent any risk of electric shock.
The company is also conducting a thorough investigation to determine the root cause of the issue and to prevent similar problems in the future. This includes working closely with their manufacturing partners and suppliers to ensure that all components meet the highest safety standards.
In conclusion, while the charger issue with the Nokia 2520 tablet has caused some disruption, Nokia’s prompt and transparent response has helped to mitigate the impact on customers. By prioritizing safety and providing clear guidance and support, Nokia is taking the necessary steps to address the problem and maintain customer trust.
For more details, you can find out more information over at Nokia at the link below.
Source Nokia
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