Microsoft released a software update for their Surface Pro 3 tablet back in August which was designed to fix the battery problems on the device.
Now it looks like the problems have surfaced again. Microsoft uses batteries in the device from two suppliers, Simplo and LG.
Initial Battery Issues and Fixes
The first battery issue, which was fixed, applied to Simplo batteries. Users with Simplo batteries experienced significant battery drain and charging issues, which Microsoft addressed with a firmware update. This update was supposed to resolve the problem by recalibrating the battery’s charging mechanism, ensuring that the device could accurately read and display the battery’s charge level.
However, it now appears that people with the LG batteries are now having problems. Some users are reporting that their devices won’t charge when plugged in and are also showing the incorrect amount of charge. For instance, when the device is unplugged, even though it shows a full charge, it apparently shuts itself off. This issue is particularly frustrating for users who rely on their Surface Pro 3 for work or travel, as it renders the device unreliable and unpredictable.
Current Issues with LG Batteries
The problems with the LG batteries seem to be more complex than those with the Simplo batteries. Users have reported a range of issues, from the device not recognizing the charger to the battery percentage fluctuating wildly. Some have even noted that their Surface Pro 3 shuts down abruptly, even when the battery indicator shows a significant charge remaining. This inconsistency makes it difficult for users to trust their devices, leading to a lot of frustration and inconvenience.
One possible reason for these issues could be the way the Surface Pro 3’s power management system interacts with the LG batteries. Unlike the Simplo batteries, which were fixed with a software update, the LG batteries might require a more intricate solution. This could involve not just software updates but also potential hardware adjustments or replacements.
As yet, there are no details from Microsoft on when the latest issue will be fixed. The company has acknowledged the problem and is reportedly working on a solution, but no specific timeline has been provided. This lack of communication has left many users in the dark, unsure of when or if their devices will be fully functional again.
In the meantime, some users have found temporary workarounds, such as performing a hard reset or recalibrating the battery manually. However, these solutions are not foolproof and do not address the root cause of the problem. Users are eagerly awaiting an official fix from Microsoft that will provide a permanent solution to these battery woes.
The Surface Pro 3, despite its age, remains a popular device due to its versatility and performance. However, these ongoing battery issues have marred its reputation and left many users frustrated. Microsoft needs to address these problems promptly and transparently to restore user confidence and ensure the longevity of the Surface Pro 3.
As soon as we get some more details, we will let you guys know.
Source InfoWorld, Ars Technica
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