If you read much in the world of the slick Ford Focus RS, you will find that some cars have had some serious issues with the head gaskets. Ford is finally stepping up and taking some responsibility for owners of the cars facing this issue. The program is called Customer Satisfaction Program 17B32. Snazzy name.
The program states that the cylinder head gasket in the car may develop a coolant leak into the engine combustion chamber. The issue is noted by most as white smoke from the exhaust and dropping coolant levels. Ford has agreed to replace the head gasket and perform pressure tests on all affected cars.
Details of the Issue
The problem with the head gasket is not just a minor inconvenience; it can lead to significant engine damage if not addressed promptly. When coolant leaks into the combustion chamber, it can cause the engine to overheat, leading to warped cylinder heads or even a cracked engine block. This is why Ford’s decision to replace the head gasket and perform pressure tests is crucial. The white smoke from the exhaust is a telltale sign of this issue, as it indicates that coolant is being burned along with the fuel. Additionally, dropping coolant levels without any visible leaks can be a red flag for this problem.
Ford’s Commitment to Fixing the Issue
Ford is also willing to replace the cylinder head if necessary. This is a significant step, as replacing the cylinder head is a more extensive and costly repair than just replacing the head gasket. All repairs will be free of charge, which is a relief for owners who might otherwise face hefty repair bills. The program will run through January 31, 2019, giving owners ample time to get their vehicles checked and repaired. All Focus RS vehicles built from August 3, 2015, through July 6, 2017, will be covered, and there are no mileage limits. This means that even if you have driven your car extensively, you are still eligible for the repairs.
It’s important to note that if you have already paid to fix the issue yourself, there will be no reimbursement from Ford. This might be disappointing for some owners who took the initiative to get their cars repaired before the program was announced. However, the fact that Ford is offering free repairs moving forward is a positive step.
Additional Considerations
While the Customer Satisfaction Program 17B32 is a significant move by Ford, it also highlights the importance of regular vehicle maintenance and being aware of potential issues. Owners should always keep an eye on their vehicle’s performance and address any unusual signs, such as white smoke or dropping coolant levels, as soon as they appear. Regular maintenance checks can help catch problems early before they lead to more severe damage.
Moreover, this situation serves as a reminder of the importance of manufacturer warranties and customer satisfaction programs. These programs can provide a safety net for vehicle owners, ensuring that they are not left to deal with costly repairs on their own. It’s always a good idea to stay informed about any recalls or service programs related to your vehicle.
In conclusion, Ford’s Customer Satisfaction Program 17B32 is a welcome initiative for Focus RS owners facing head gasket issues. By offering free repairs and covering all affected vehicles, Ford is taking responsibility and ensuring that their customers are not left to deal with the problem alone. If you own a Focus RS built between August 3, 2015, and July 6, 2017, make sure to take advantage of this program before it ends on January 31, 2019. Regular maintenance and staying informed about your vehicle’s health can go a long way in preventing and addressing such issues.
Latest Geeky Gadgets Deals
Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
