UK mobile phone carrier Vodafone has announced the launch of a new artificial intelligence chatbot called TOBi.
TOBi is designed to help customers and act as a virtual customers service agent, it will be available soon in the My Vodafone app and also online.
Vodafone UK has launched TOBi – the artificial intelligence (AI) chatbot – as an innovative way of offering our customers a quicker web chat service. TOBi, a virtual customer services’ agent, can handle a range of customer queries including device troubleshooting, usage and order tracking amongst many others.
TOBi is already available to some customers through our online web chat service. Later this month messaging will also be available through the My Vodafone app, so customers will be able to speak to advisors whenever they want and while they are on the go.
You can find out more details about the new Vodafone TOBi chatbot over at Vodafone at the link below.
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