UK mobile phone carrier Vodafone has announced the launch of a new artificial intelligence chatbot called TOBi.
TOBi is designed to help customers and act as a virtual customer service agent. It will be available soon in the My Vodafone app and also online.
Vodafone UK has launched TOBi – the artificial intelligence (AI) chatbot – as an innovative way of offering our customers a quicker web chat service. TOBi, a virtual customer services’ agent, can handle a range of customer queries including device troubleshooting, usage and order tracking amongst many others.
TOBi is already available to some customers through our online web chat service. Later this month messaging will also be available through the My Vodafone app, so customers will be able to speak to advisors whenever they want and while they are on the go.
Features and Capabilities of TOBi
TOBi is not just any ordinary chatbot; it is equipped with advanced AI capabilities that allow it to handle a wide array of customer service tasks. For instance, TOBi can assist with device troubleshooting, helping customers resolve issues with their smartphones or other devices. This can range from simple tasks like resetting a device to more complex issues such as diagnosing hardware problems.
In addition to troubleshooting, TOBi can also provide information on usage. Customers can inquire about their data usage, remaining balance, and even get tips on how to manage their data more efficiently. This feature is particularly useful for those who are on limited data plans and need to keep a close eye on their usage.
Order tracking is another significant feature of TOBi. Customers can easily check the status of their orders, whether it’s a new phone, accessories, or any other product purchased through Vodafone. This eliminates the need to call customer service and wait on hold, making the process much more efficient.
Integration with My Vodafone App
One of the most exciting aspects of TOBi is its integration with the My Vodafone app. This means that customers will have access to TOBi’s services right at their fingertips. Whether they are at home, at work, or on the go, they can easily get the help they need without having to navigate through multiple channels.
The integration also means that TOBi will be available 24/7, providing round-the-clock assistance. This is particularly beneficial for customers who may need help outside of regular business hours. For example, if a customer is traveling internationally and encounters an issue with their service, they can quickly get in touch with TOBi for immediate assistance.
Moreover, the My Vodafone app will allow for a more personalized experience. TOBi can access the customer’s account information, making it easier to provide tailored solutions. For instance, if a customer is experiencing issues with their billing, TOBi can quickly pull up their account details and provide specific answers.
You can find out more details about the new Vodafone TOBi chatbot over at Vodafone at the link below.
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