Virgin Atlantic has announced that they are using the latest wearable technology to deliver high tech customer service to their customers, the company will be using Google Glass and the Sony Smartwatch.
The company is testing out Google Glass and the Sony Smartwatch at Heathrow on their Upper Class passengers, and they are using the technology to deliver ‘the industry’s most high tech and personalized customer service yet’.
Virgin Atlantic’s new solution replaces an existing process for serving passengers traveling in the Upper Class Wing, the airline’s premium entrance at Heathrow dedicated to Upper Class passengers. Airline staff are equipped with either Google Glass or a Sony SmartWatch 2, which is integrated to both a purpose-built dispatch app built by SITA and the Virgin Atlantic passenger service system. The dispatch app manages all task allocation and concierge availability. It pushes individual passenger information directly to the assigned concierge’s smart glasses or watch just as the passenger arrives at the Upper Class Wing.
You can find out more details about Virgin Atlantic using the latest wearable technology over at SITA at the link below.