Samsung recently issued a recall for its Galaxy Note 7 smartphone, the company intends to replace the 2.5 million handsets that it has sold worldwide due to battery issues on the handset.
The current recall of the handsets is a voluntary one and now Samsung has revealed that it is working with the Consumer Product Safety Commission on a possible compulsory recall.
“Samsung continues to ensure that consumer safety remains our top priority. We are asking users to power down their Galaxy Note7s and exchange them now.” says Tim Baxter, president of Samsung Electronics America. “New Note7 replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can return their Note7 for another device.”
The Consumer Product Safety Commission has now recommended that owners of the Galaxy Note 7 stop using and charging their handsets.
Lithium-ion batteries pack a lot of power into a small package. When these batteries overheat and burst, the results can be serious. This is why the U.S Consumer Product Safety Commission (CPSC) is urging all consumers who own a Samsung Galaxy Note7 to power them down and stop charging or using the device.
This consumer warning is based on recent reports involving lithium-ion batteries in certain Note7 devices that have resulted in fires. These incidents have occurred while charging and during normal use, which has led us to call for consumers to power down their Note7s.
The issue of the Galaxy Note 7 appears to be getting worse for Samsung, the company is expected to start replacing devices for people who have bought the handset soon, although there are no details on exactly when this will happen.