Samsung has started to replace its Galaxy Note 7 handsets in the UK as part of its global recall and you can now exchange your device for a new one.
Samsung has fixed the battery issue on its Galaxy Note 7 and the replacement devices are not expected to have any issues.
“Our absolute priority is the safety of our customers – that’s why we are asking all Galaxy Note 7 customers to act now and exchange today. We would like to apologise to our Note 7 customers for not meeting the standard of product excellence that they have come to expect from Samsung and we sincerely thank them for their understanding and patience,” says Mobile VP Conor Pierce. “We are confident that by exchanging their existing device for a new Note 7, customers can expect to enjoy a smartphone experience of the very highest quality.”
You should contact your mobile carrier or the retailer who you purchased the device from about getting your handset replaced. You can also contact Samsung directly by telephoning 0330 7261000.