We heard earlier that Samsung had halted the global sales of their Galaxy Note 7 smartphones and also their exchange of the handsets for a new Note 7 until it investigates the latest issues with the new handset.
Now Samsung has announced that it is offering a full refund on all Galaxy Note 7 handsets, the compabu is also offering to exchange the device for an S7 or S7 Edge.
Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.
Samsung has also recommended that you turn your Note 7 handset off and do not use it, you can see more details below on what they are offering to do with your device.
Galaxy Note7 Owners need to do one of the following:
- Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices; or
- Contact your point of purchase to obtain a full refund.
Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets.
You can find out more details over at Samsung at the link below.