We recently heard that the Samsung Galaxy S7 Active was not as waterproof as it was designed to be. This issue was brought to light by some rigorous tests conducted by Consumer Reports, which revealed that the device failed to meet its waterproof claims under certain conditions.
Samsung responded promptly to these findings, stating that they would replace any handset exhibiting this problem. The company has since addressed and fixed the issue.
Samsung’s Response and Resolution
Cnet recently conducted their own tests on the Galaxy S7 Active to verify its waterproof capabilities. They submerged the device in a swimming pool and found that it indeed performed as expected, showing no signs of water damage. This was a significant improvement from the earlier tests by Consumer Reports.
Samsung also provided a detailed explanation to Cnet, revealing that the original issue was related to a specific production line. This manufacturing flaw has now been corrected. Below is a statement from Samsung:
“We discovered an isolated issue to a production line that exclusively manufactures the Galaxy S7 Active. The issue has been resolved. We have received very few customer inquiries and any owner with water damage will receive a replacement under our standard limited warranty.”
Steps for Affected Customers
If you have experienced this waterproofing issue with your Galaxy S7 Active, Samsung has assured that they will replace the affected handsets. To initiate this process, you need to contact Samsung’s customer service. They will guide you through the steps to get your device replaced under the standard limited warranty.
This proactive approach by Samsung not only addresses the immediate concerns of affected customers but also reinforces their commitment to quality and customer satisfaction. It is worth noting that such issues, while unfortunate, are not uncommon in the tech industry. What sets companies apart is how they handle these situations, and Samsung’s swift response is commendable.
Understanding Waterproof Ratings
The Galaxy S7 Active was marketed with an IP68 rating, which means it should be able to withstand submersion in up to 1.5 meters of water for up to 30 minutes. This rating is a standard measure used across the industry to indicate the level of protection against dust and water. However, real-world conditions can sometimes reveal flaws that are not apparent in controlled testing environments.
For instance, factors such as water pressure, temperature, and even the age of the device can affect its waterproof capabilities. It’s always a good practice to avoid exposing your device to water unnecessarily, even if it is rated as waterproof.
In conclusion, while the initial reports about the Galaxy S7 Active’s waterproofing issues were concerning, Samsung’s quick identification and resolution of the problem have mitigated potential fallout. The company’s willingness to replace affected devices under warranty demonstrates their commitment to maintaining customer trust and satisfaction.
If you own a Galaxy S7 Active and have encountered water damage, don’t hesitate to reach out to Samsung for a replacement. This incident also serves as a reminder to consumers to stay informed about the warranties and support options available for their devices.
Source Cnet
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