Yesterday we heard that Samsung and AT&T would be offering to replace any water-damaged Samsung Galaxy S4 Active handsets. This news came after a number of owners of the handset had reported issues with water damage, despite the device’s advertised water-resistant capabilities.
The Samsung Galaxy S4 Active is designed to be water and dustproof, conforming to IP67 standards. This means the device should be able to withstand being submerged in up to 1 meter of water for 30 minutes. However, a number of users have reported issues with the waterproofing on the device, leading to concerns about its reliability. In response to these concerns, Samsung released the following statement:
“Samsung designed and tested the Galaxy S 4 Active to adhere to IP67 standards for water resistance (1 meter for 30 minutes). If your Galaxy S 4 Active has been damaged due to water exposure, bring it back to an AT&T retail store as soon as possible for a one-time exchange for another Galaxy S 4 Active.” — Samsung PR
Understanding IP67 Standards
The IP67 standard is a widely recognized benchmark for water and dust resistance in electronic devices. The “IP” stands for “Ingress Protection,” and the numbers that follow indicate the level of protection. The first digit, “6,” signifies complete protection against dust ingress. The second digit, “7,” indicates that the device can withstand immersion in water up to 1 meter deep for 30 minutes. While these standards are rigorous, real-world conditions can sometimes differ from controlled testing environments, leading to potential issues.
For example, factors such as water temperature, pressure, and the presence of other substances like chlorine or salt can affect the device’s water resistance. Additionally, wear and tear over time can compromise the seals and gaskets designed to keep water out. These variables may explain why some Galaxy S4 Active users have experienced water damage despite the device’s IP67 rating.
Steps to Take if Your Device is Water Damaged
If you find that your Samsung Galaxy S4 Active has been damaged by water, it’s crucial to act quickly. Samsung and AT&T have made it clear that affected users should bring their devices to an AT&T retail store for a one-time exchange. Here are the steps you should follow:
1. Turn Off the Device: Immediately power down your Galaxy S4 Active to prevent any electrical short circuits.
2. Do Not Charge: Avoid plugging the device into a charger, as this could cause further damage.
3. Dry the Device: Use a soft cloth to gently dry the exterior of the phone. Do not use a hairdryer or any other heat source, as this could damage the internal components.
4. Visit an AT&T Store: Bring your device to an AT&T retail store as soon as possible. If you purchased your Galaxy S4 Active directly from AT&T, you will be able to exchange it at the store. If you bought it from another retailer, you will need to return it to that retailer for assistance.
It’s worth noting that this exchange offer is a one-time deal, so it’s essential to take advantage of it promptly if you experience any issues.
In conclusion, while the Samsung Galaxy S4 Active is designed to meet high standards of water and dust resistance, real-world conditions can sometimes lead to unexpected issues. Samsung and AT&T’s proactive approach in offering a one-time exchange for affected devices is a positive step in addressing customer concerns. If you own a Galaxy S4 Active and have experienced water damage, follow the outlined steps to ensure you receive a replacement device.
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