Buying a smartphone in the UK with a monthly contract can be confusing and now Ofcom is introducing some new measures to make it fairer for mobile customers.
The new rules are designed to offer greater transparency from the mobile operators, also their will be fairer contracts and some price cuts from a range of the mobile carriers. You will now also be alerted by your carrier when you contract has finished, allowing you to move to a new cheaper contract.
Finally, we have also challenged industry to take action. Today we are announcing commitments from a number of the UK’s biggest mobile companies to reduce customers’ bills.
- Virgin Mobile will move its out-of-contract customers to the equivalent 30-day SIM-only deal.
- Tesco Mobile will reduce the monthly charges of out-of-contract customers who are overpaying to the best available airtime tariff.
- O2 will reduce the monthly price of its out-of-contract customers to the equivalent 30-day SIM-only deal. This will apply to its direct customers only, but O2 will discuss options for customers who take out O2 contracts with third-party retailers.
- Vodafone and EE will reduce their prices for customers out of contract for more than three months. Both companies will confirm the level of this discount before the end of the year. We expect their discount to take into account the level of savings available if customers switched to a comparable SIM-only tariff.
Three is the only major provider that has refused to apply any discount to its out-of-contract customers. As a result, these customers will continue to overpay and will not receive similar protections if they stay on their current deal.
You can find out more information about these new rules from Ofcom over at their website at the link below.