Owners of the new Nexus S Android smartphone have been complaining that the new phone is prone to random reboots since the OS was updated to Android 2.3.1. This issue typically occurs when a user is in the middle of a voice call, causing significant inconvenience and frustration.
The good news is, Google can now replicate the problem and acknowledges there is a reboot problem, after Google first blamed the issues on the device itself and advised customers to contact the device’s manufacturer, Samsung.
However, after a number of users reported the issue on the Google Mobile Help Forum, a Google engineer has now replied with the following post:
So we’ve successfully reproduced this issue and are in the process of investigating with Samsung. I’ll provide updates as soon as I have them.
Understanding the Reboot Issue
The random reboot issue has been a significant concern for Nexus S users, especially since it disrupts voice calls, which are a primary function of any smartphone. Users have reported that the phone unexpectedly restarts, causing dropped calls and potential loss of important conversations. This problem has been particularly frustrating for those who rely on their phones for business or emergency communications.
The issue appears to be linked to the recent update to Android 2.3.1, which was supposed to bring improvements and new features to the Nexus S. Instead, it has introduced this critical bug. The fact that Google has acknowledged the problem and is working on a solution is a positive step, but it also raises questions about the testing and quality assurance processes for software updates.
Google and Samsung’s Response
Google and Samsung are now trying to assess whether it is indeed a software or a hardware issue and will hopefully issue a patch to fix the problem very soon. The collaboration between Google and Samsung is crucial in this situation, as it ensures that both the software and hardware aspects of the problem are thoroughly investigated.
In the meantime, users are advised to report any instances of the reboot issue to Google and Samsung. This feedback is invaluable as it helps the engineers understand the scope and specifics of the problem. Some users have also suggested temporary workarounds, such as avoiding certain apps or functions that seem to trigger the reboots, but these are not guaranteed solutions.
The Nexus S was highly anticipated as one of the flagship Android devices, and this issue has somewhat tarnished its reputation. However, the swift response from Google and Samsung shows their commitment to resolving the problem and maintaining customer satisfaction. It is hoped that a software patch or update will be released soon to address the reboot issue and restore the Nexus S to its full functionality.
Have you experienced any problems with your Nexus S since the update? If you have, let us know. Sharing your experiences can help others understand the issue better and contribute to a faster resolution.
Via TNW
Latest Geeky Gadgets Deals
Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
