EE has announced that it will be refunding more than £1 million to its customers in the UK, the company has said that there was an error on the amount of VAT that these customers were charged.
The overcharging of VAT took place between October 2012 and October 2014, and around 0.5 percent of their total customers were affected by the overcharging.
The company has said to the refunds for each customer will be between £2 and £80, and the problem apparently arose from their billing system.
“Due to a configuration error in our billing system, made following a system change, a small number of customers were wrongly charged VAT on the Data Roaming bundle outside of Europe,” spokesman David Nieberg said.
EE text message Customers who travelled outside the EU between October 2012 and October 2014 were overcharged
“This was a mistake, and we are now refunding these charges and contacting affected customers to apologise for the error.”
EE is the largest mobile carrier in the UK and also the largest 4G LTE mobile carrier, the company recently announced that they now have 7.7 million 4G customers and a total of 28 million customers.
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