Consumer Reports have published another article regarding the iPhone 4 reception issues. They have now tested the iPhone 4 with Apple’s bumper case, and as most of us already know, this helps the iPhone 4 reception issues.
Consumer Reports have said that Apple should offer a free fix for the iPhone 4 reception issues. You can see what they said below.
The Bottom Line: The Bumper solves the signal-strength problem. So does a piece of duct tape, as we reported earlier, or just being careful how you hold the phone. But these options all put the onus on consumers to solve or pay for a fix. We’re still calling on Apple to provide an acceptable free solution to the iPhone 4’s signal-loss problem.
Apple’s Response to Reception Issues
Apple is holding an iPhone 4 press conference tomorrow, in which we hope they will come up with a solution for the iPhone 4 antenna issues. What solution they will offer remains to be seen, and if it will be enough to keep iPhone 4 owners happy. Historically, Apple has been known for its customer service and product quality, so many are optimistic that a satisfactory resolution will be provided.
In the past, Apple has addressed hardware issues with a combination of software updates and hardware replacements. For example, the iPhone 3GS had battery issues that were resolved through a software update. However, the iPhone 4’s antenna issue seems to be more of a hardware design flaw, which might require a more tangible solution like the bumper case or a redesigned antenna.
Consumer Expectations and Market Impact
The reception issues have not only affected consumer satisfaction but also Apple’s market reputation. Many users have reported dropped calls and poor signal strength, which is particularly concerning for a device that is marketed as a premium smartphone. The iPhone 4 was a significant release for Apple, introducing features like the Retina display and a new design. However, the antenna issue has overshadowed these advancements.
Consumer Reports’ call for a free fix is echoed by many iPhone 4 users who feel that they should not have to pay extra for a bumper case or resort to makeshift solutions like duct tape. This sentiment is crucial for Apple to consider, as customer loyalty and brand trust are at stake.
Apple has now released the new iPhone 4S. Make sure you have a read of our iPhone 4S review and also take a look at our article which explains the difference between the iPhone 4 and iPhone 4S.
The iPhone 4S has addressed many of the issues found in the iPhone 4, including improvements in antenna design and overall performance. The new model also introduced Siri, Apple’s voice-activated assistant, which has been a significant selling point. However, the lessons learned from the iPhone 4’s reception issues have likely influenced Apple’s approach to quality control and customer feedback for future releases.
via Information Week
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