Google and HP have today announced that they have stopped sales of their relatively new Chromebook 11 due to a faulty charger which is overheating within the system during use.
HP has now removed all stock of the Chromebook 11 system from shelves until the issue is sorted. The hardware within the system is perfectly fine but the power supply within the notebooks have been causing problems for a number of users.
An official statement was released today which read:
“Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use. We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.”
Google and HP have not stated how long the systems will be off shelves and unavailable to purchase at the current time. But if you are the owner of a Chromebook 11 notebook and not experienced problems it might be worth getting it checked out before anything untoward might happen. Google explains:
“In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product. In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone. We apologize for the inconvenience.”
For more information on the new Chromebook 11 power supply issues jump over to the Google Chrome Blog website for details.
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