Error 53 on Apple’s iPhone has been in the news a lot this week, the issue occurs when a repair is performed on an iPhone, usually the replacement of the Touch ID sensor by a non Apple authorized repairer.
People who have had their home button on their iPhone repaired by someone other than Apple and then updated to iOS 9 are greeted with an Error 53 message.
Apple confirmed earlier this week that this error message appears when a non authorized repair has been done on their Touch ID sensor, the company has said this is to keep the security around Touch ID secure.
Now it looks like Apple may face a class action lawsuit in the US, a US law firm PCVA now intends to take Apple to court on behalf of people who have had the problem.
The company is looking to get Apple to replace the devices of customers who have had their phones bricked by the issue. Darrel Cochran from PVCA had the following to say about the lawsuit.
No materials we’ve seen from Apple ever show a disclosure that your phone would self-destruct if you download new software onto a phone,” Cochran said. “If Apple wants to kill your phone under any set of circumstances and for any reason, it has to make it crystal clear to its customers before the damage is done.”
Compounding the problem, according to Cochran, is how disagreeable Apple’s reaction to the problem has been. “The error code 53 signals the death of the phone, and Apple’s response has been to say ‘you have no options; it’s not covered under warranty, and you have to buy a new phone.'”
They could have a strong case, as Apple did not warn people that have had repairs to their devices that updating to iOS 9 would brick their handset.
According to MacRumors, Apple Stores have now been told to replace third party displays and other components that cause the issue on devices, although Apple had yet to confirm this.
If you have had this problem on your iPhone, then it would be worthwhile contacting your local Apple store to see if they are willing to fix the issue.
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