Western Digital Warns Customers Over OS X Mavericks External Hard Drive Data Loss Issue

Following on from yesterday’s report revealing that some Apple OS X Mavericks users were experiencing problems accessing data on their external hard drives.

Today Western Digital has reached out to their registered customers via email warning Apple OS X Mavericks users to not use its WD Drive Manager, WD Raid Manager, or WD SmartWare software products and to uninstall them from Mac Systems running Apple OS X Mavericks immediately.

OS X Mavericks

Western Digital sent out this email to registered customers explaining the data issue and what needs to be done to make sure that you don’t lose any of your precious data running OS X Mavericks.

Dear WD Registered Customer,

As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple’s OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications.

Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.

The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue.


Western Digital

For more information on the reported data losses and connectivity problems using external hard drives with the new Apple OS X Mavericks operating system jump over to the official Apple Support Forums.

Some OS X Mavericks users have also reported problems with their email systems after upgrading to OS X Mavericks, which Apple is now working to fix with a new update they will be releasing soon.

Source: Mac Rumours

Filed Under: Apple, Top News