Last week we heard that Verizon Wireless had decided to introduce a $2 charge to customers who decided to pay their bill online or over the telephone, Verizon customers were less than pleased with the new fee.
Now due to the huge amount of customer backlash, Verizon has decided to cancel the plan to charge customer the $2 fee, after they had received thousands of complaints from customers and also come under scrutiny from the regulators.
“We take great care to listen to our customers,” Verizon Wireless Chief Executive Dan Mead said in an emailed statement. “The best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time.”
It isn’t clear whether Verizon has any plans to introduce the fee at a later date, but no doubt they will be met with a similar response from their customers.
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