The UK Competition and Markets Authority has announced that it is investigating game subscription services like Microsoft’s Xbox Live, Sony’s PlayStation services and Nintendo’s Switch Online service.
The CMA is looking into the terms and conditions of these services and how the handle customers cancellations and refunds.
The Competition and Markets Authority (CMA) is concerned about whether some of these companies’ business practices are legal, such as their use of auto-renewals for online gaming contracts, their cancellation and refund policies, and their terms and conditions.
The CMA has written to Nintendo Switch, PlayStation and Xbox requesting information about their online gaming contracts to help better understand their practices. It is also calling on customers who use these services to get in touch with the CMA and share their experiences in order to assist the investigation.
It will be interesting to see what the investigation reveals, it could end up that these companies may have to change their contracts.