Sales of the Samsung Galaxy Note 7 were suspended last month as part of a global recall of the handset and sales have started up again this week in South Korea.
US mobile carrier T-Mobile have announced that will resume sales of the Galaxy Note 7 on their network from tomorrow the 5th of October.
Details of the Recall and Resumption of Sales
The recall of the Samsung Galaxy Note 7 was initiated due to reports of the device’s battery overheating and, in some cases, catching fire. This prompted Samsung to halt sales and issue a global recall to ensure customer safety. The company worked diligently to identify and rectify the issue, which involved replacing the faulty batteries with new, safer ones.
T-Mobile has been proactive in addressing the concerns of their customers during this period. They have provided clear instructions on how customers can exchange their recalled devices. According to T-Mobile’s announcement:
Beginning this Wednesday, October 5, T-Mobile will resume sales of the Samsung Galaxy Note7 online and at participating stores nationwide.
Customers with a recalled Samsung Galaxy Note7 can bring it to a T-Mobile store and exchange it for a new CPSC-approved Galaxy Note7 replacement or, if there are no replacement Note7s available, get a temporary device. We’ll waive any restocking charges, and customers can keep the free Netflix subscription and Gear Fit or SD card they received with purchase during pre-order. Alternatively, customers can also exchange their recalled Note7 and any Note7 accessories they purchased from T-Mobile for a full refund and choose from any device in T-Mobile’s inventory.
Customer Options and Benefits
T-Mobile has ensured that the process of exchanging or refunding the Galaxy Note 7 is as seamless as possible for their customers. They have waived any restocking fees, which is a significant benefit for those who were inconvenienced by the recall. Additionally, customers who pre-ordered the device and received promotional items such as a free Netflix subscription, Gear Fit, or SD card, can retain these items even if they opt for a refund or exchange.
For customers who choose to exchange their recalled Note 7, T-Mobile offers two options. They can either receive a new, CPSC-approved Galaxy Note 7 replacement or, if replacements are not available, a temporary device. This flexibility ensures that customers are not left without a phone during the exchange process.
Moreover, T-Mobile’s offer to provide a full refund and the option to choose any device from their inventory gives customers the freedom to select a different phone if they prefer not to continue with the Galaxy Note 7. This level of customer service demonstrates T-Mobile’s commitment to addressing the needs and concerns of their customers during this challenging period.
Impact on Samsung and Future Precautions
The recall of the Galaxy Note 7 has had a significant impact on Samsung, both financially and in terms of brand reputation. The company has taken substantial steps to regain consumer trust, including implementing a comprehensive battery safety check process and collaborating with independent experts to ensure the safety of their devices.
Samsung’s swift response and transparent communication throughout the recall process have been crucial in mitigating the damage to their reputation. The resumption of sales in South Korea and the US marks a critical step in Samsung’s efforts to recover from this setback.
Customers can find out more information about the Samsung Galaxy Note 7 on T-Mobile over at their website at the link below.
Source T-Mobile
Latest Geeky Gadgets Deals
Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
