Samsung Singapore has revealed that they will disable the Samsung Galaxy Note 7 on the 28th of December 2017.
The company revealed that 95 percent of people who bought the Note 7 had returned or exchanged their device and for the remaining 5 percent, a software update is being released to disable the device.
Details of the Software Update
Samsung will release a software update on the 28th of December and the update will restrict charging on the device to zero percent. This means that once the update has been installed, the device cannot be used. The update is a final measure to ensure that the remaining devices are rendered inoperable, thereby eliminating any potential safety risks associated with the Galaxy Note 7.
Samsung Electronics Singapore will be implementing a software update on 28 December 2016, which will restrict all Galaxy Note7’s battery charge to zero percent. Galaxy Note7 customers who have yet to participate in the exchange/refund programme are urged to back up their data in the Galaxy Note7 immediately and power down their device.
Background and Safety Concerns
The Galaxy Note 7 was initially launched with much anticipation, boasting advanced features and cutting-edge technology. However, shortly after its release, reports began to surface about the device catching fire. This led to a global recall and significant scrutiny over the safety of the device. Samsung has yet to confirm the exact reason that its Galaxy Note 7 caught on fire, although the company has apparently completed its investigation. The findings of this investigation are highly anticipated and may be announced soon.
The recall process was extensive, involving multiple phases to ensure that all devices were returned or exchanged. Despite these efforts, a small percentage of users did not comply with the recall. The upcoming software update is a final step to ensure that these remaining devices are no longer a threat.
The decision to disable the remaining Galaxy Note 7 devices reflects Samsung’s commitment to consumer safety. By rendering the devices inoperable, Samsung aims to prevent any further incidents and reassure the public of their dedication to addressing the issue comprehensively.
Impact on Samsung’s Reputation
The Galaxy Note 7 incident had a significant impact on Samsung’s reputation. The company faced criticism for the initial handling of the recall and the subsequent safety concerns. However, Samsung has taken several steps to rebuild trust with its customers. This includes implementing more rigorous safety checks and quality assurance processes for future devices.
The incident also prompted Samsung to enhance its communication with consumers, providing regular updates and clear instructions on the recall process. The company’s transparency and proactive measures have been crucial in regaining consumer confidence.
The disabling of the remaining Galaxy Note 7 devices in Singapore is a critical step in ensuring consumer safety and addressing the issues associated with the device. Samsung’s actions demonstrate their commitment to resolving the problem and preventing any further incidents. As the company continues to innovate and release new products, the lessons learned from the Galaxy Note 7 incident will undoubtedly influence their approach to safety and quality assurance.
Source Hardware Zone, GSM Arena
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