Samsung has announced a new version of its Samsung+ app for its latest smartphones, and the latest version of the app comes with a new Samsung Assist feature.
The Samsung Assist feature will let the customer service reps from Samsung take control of your handset and then diagnose any problems with the device.
Enhanced Customer Support with Samsung Assist
Samsung Assist Feature: Brand new for Samsung+ 3.0, “Samsung Assist” feature brings users hands-on support, direct to their screens wherever they are. Samsung owners can access “Samsung Assist” feature to allow a support representative to remotely operate and troubleshoot their device. “Samsung Assist” feature can be activated once a consumer grants permission, during a video chat or phone call with a support representative. This feature is currently available on the Galaxy S7 and Galaxy S7 edge. Other Galaxy devices and tablets will receive the “Samsung Assist” feature through carrier updates over the coming weeks.
The Samsung Assist feature is a significant advancement in customer support, providing users with a seamless and efficient way to resolve issues. This feature is particularly beneficial for those who may not be tech-savvy, as it allows a trained professional to directly address and fix problems without the user needing to navigate complex troubleshooting steps. By granting permission during a video chat or phone call, users can have their devices remotely operated by a support representative, ensuring that issues are diagnosed and resolved quickly and accurately.
Broader Availability and Future Updates
Currently, the Samsung Assist feature is available on the Galaxy S7 and Galaxy S7 Edge. However, Samsung has announced that other Galaxy devices and tablets will receive this feature through carrier updates over the coming weeks. This rollout will ensure that a wider range of Samsung users can benefit from the enhanced support capabilities offered by Samsung Assist.
In addition to the Samsung Assist feature, the new version of the Samsung+ app includes several other improvements and enhancements designed to provide a better user experience. These updates are part of Samsung’s ongoing commitment to delivering high-quality support and services to its customers.
For example, the app now offers more personalized content and recommendations based on the user’s device and usage patterns. This means that users can receive tailored advice and tips to help them get the most out of their Samsung devices. Additionally, the app includes a range of self-help resources, such as tutorials and FAQs, which can assist users in resolving common issues on their own.
Another notable feature of the Samsung+ app is the integration of community support. Users can connect with other Samsung owners to share experiences, ask questions, and provide advice. This community-driven approach to support can be incredibly valuable, as it allows users to learn from each other and find solutions to problems that may not be covered in official support channels.
You can find out more details about the new Samsung+ app at the link below. Some of the features will be available on the new Galaxy S7 and S7 Edge.
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