Swedish phone company 3 has unveiled their innovative new 3LiveShop, which allows customers to interact with their sales staff using video conferencing for the first time. This groundbreaking approach aims to revolutionize the way customers shop for mobile phones and related services by combining the convenience of online shopping with the personalized experience of in-store visits.
Advanced Video Conferencing Technology
On the sales person side of the conference, new video conferencing techniques and technology have been developed to allow 3 salespeople to pull images of phones and documents onto the screen to discuss and view with the customer. This interactive feature ensures that customers can see detailed visuals of the products they are interested in, making it easier to make informed decisions. For example, if a customer is curious about the camera quality of a particular phone model, the salesperson can instantly display high-resolution images and even video samples to demonstrate its capabilities.
The technology behind 3LiveShop is designed to be user-friendly and efficient. Sales staff are equipped with custom-built touch screens that provide them with all the information they need to answer customer queries promptly. These touch screens are integrated with the company’s database, allowing salespeople to access real-time information about product availability, specifications, and pricing. This seamless integration ensures that customers receive accurate and up-to-date information during their video consultations.
Bridging the Gap Between Online and In-Store Shopping
The new site has been designed by B-reel and has been created to bridge the gap between online e-commerce stores and bricks-and-mortar high street shops. This hybrid model aims to offer the best of both worlds: the convenience of shopping from home and the personalized service of an in-store experience. Customers can enjoy the flexibility of browsing products online while still having the opportunity to interact with knowledgeable sales staff who can provide expert advice and recommendations.
One of the key advantages of 3LiveShop is its ability to cater to a wide range of customer needs. Whether a customer is tech-savvy and looking for the latest smartphone with cutting-edge features or someone who needs a simple, easy-to-use phone, the sales staff can tailor their recommendations to suit individual preferences. This personalized approach not only enhances customer satisfaction but also builds trust and loyalty.
Watch a promo video of the new 3LiveShop after the jump to get a glimpse of the technology and designs behind the new store.
Custom-built touch screens need to be designed and created to provide the sales staff with all the information they would need to provide customers to answer their queries. These touch screens are not just ordinary displays; they are equipped with advanced features such as multi-touch capabilities, high-resolution displays, and intuitive user interfaces. This ensures that sales staff can navigate through various product options quickly and efficiently, providing a smooth and engaging experience for the customer.
You can visit the Swedish 3 website for more information and give the new 3LiveShop a go. The website offers a comprehensive overview of the 3LiveShop’s features, including detailed guides on how to use the video conferencing system, tips for getting the most out of your consultation, and customer testimonials. Additionally, the website provides information on the latest promotions and special offers, making it a valuable resource for anyone looking to purchase a new phone or mobile service plan.
The 3LiveShop by Swedish phone company 3 represents a significant advancement in the retail industry. By leveraging cutting-edge video conferencing technology and custom-built touch screens, 3LiveShop offers a unique and engaging shopping experience that bridges the gap between online and in-store shopping. Whether you’re looking for the latest smartphone or need expert advice on mobile services, 3LiveShop provides a convenient and personalized solution that caters to all your needs.
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