Skype has been under quite a bit of criticism over the last week. The problem started when Skype went offline for many, and users were unable to log in. This continued for about 48 hours for many users until Skype released a software update.
With the software update came a surprise for everyone, something called EasyBits, which many users installed without knowing and were unable to remove from their computer without a lot of effort.
It has come to our attention that concerns have been expressed from Skype users over the update delivered to Skype Extras for Windows by EasyBits software.
Skype works closely with its partners to ensure that our users receive the best possible Skype experience and is working with EasyBits to ensure this issue does not happen again.
According to Skype, EasyBits, which is some sort of desktop games organizer from one of their partners, was added to the update by mistake, and it has now been disabled.
Impact on Users
This incident has had a significant impact on Skype users. Many were frustrated not only by the initial downtime but also by the unexpected addition of EasyBits. Users took to social media and forums to express their dissatisfaction, with some even considering switching to alternative communication platforms. The inability to easily remove EasyBits added to the frustration, as it required technical know-how that many users did not possess. This situation has raised questions about the quality control processes at Skype and its partners.
Steps Taken by Skype
In response to the backlash, Skype has taken several steps to address the issue. Firstly, they have disabled EasyBits from the update to prevent further installations. They have also issued a public apology and are working closely with EasyBits to ensure that such an incident does not occur again. Additionally, Skype has provided detailed instructions on how to remove EasyBits for those who were affected. This includes a step-by-step guide available on their support page, which has been a relief for many users struggling to get rid of the unwanted software.
This really isn’t the sort of thing we would expect from a company like Skype. It seems to be one thing after another at the moment, and we still have users reporting they are unable to log into Skype even after the latest update has been released. This ongoing issue has led to a decline in user trust, and it will take significant effort from Skype to regain their confidence.
Moreover, this incident has highlighted the importance of transparency and communication between software companies and their users. Users expect to be informed about any changes or additions to the software they use, especially when it involves third-party applications. The lack of communication in this case has been a major point of contention.
In conclusion, while Skype has taken steps to rectify the situation, the incident serves as a reminder of the importance of rigorous quality control and transparent communication. Users rely on these platforms for both personal and professional communication, and any disruption can have significant consequences. It remains to be seen how Skype will rebuild its reputation and ensure that such issues do not occur in the future.
Source: Skype
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