One of HTC’s devices, the HTC Desire HD was originally scheduled to get the Android 4.0 Ice Cream Sandwich update, and then we heard last week that HTC will not be releasing Android 4.0 ICS for the Desire HD.
Now HTC has released a statement, in an attempt to explain to owners of the handset why their HTC Desire HD will not be getting the Android 4.0 Ice Cream Sandwich update.
We’ve heard your feedback on our decision not to update the HTC Desire HD to Android 4.0. We completely understand that this is a controversial decision.
For more background, due to how storage on the HTC Desire HD is partitioned – and the larger size of Android 4.0 – it would require re-partitioning device storage and overwriting user data in order to install this update. While technically advanced users might find this solution acceptable, the majority of customers would not. We also considered ways to reduce the overall size of the software package, but this would impact features and functionality that customers are currently using. Even after installing the update, there were other technical limitations which we felt negatively impacted the user experience.
We believe an update should always improve the user experience and carefully evaluate each update based on this criteria. While we are very aware of the disappointment from this decision, we believe the impact to user experience was too great. We recognize this is a change from our previous statement and for that we’re truly sorry.
You can find out more information about which devices will be getting the Android 4.0 Ice Cream Sandwich update over at HTC’s website.