If you need to access other computers to troubleshoot issues with your family members or business colleagues, you might be pleased to learn that Google has rolled out a new update to its Google Hangouts Google+ service that now allows you to control another desktop.
The Google Hangouts remote desktop control enables you to play tech support for friends and family, and is powered by the same technology behind Chrome Remote Desktop.
How to Use Google Hangouts Remote Desktop Control
Google’s Daniel Caiafa explains a little more about the new Google Hangouts Remote Desktop Control in his Google+ post yesterday:
“Hangouts Remote Desktop lets you help others by controlling their computer remotely (with their permission, of course). And because you’re both in a Hangout, you can talk with and see each other during the session.
To get started, just start a Hangout and click View More Apps > Add Apps > Hangouts Remote Desktop. Let us know what you think, and please keep the feedback coming!”
This new feature is particularly useful for those who often find themselves in the role of tech support for friends and family. Instead of trying to explain complex instructions over the phone or through text messages, you can now directly access their computer and resolve issues more efficiently. This can save a significant amount of time and reduce frustration for both parties involved.
Benefits and Applications
The benefits of using Google Hangouts Remote Desktop Control extend beyond personal use. Businesses can also take advantage of this feature to provide remote support to employees, especially in a time when remote work is becoming increasingly common. IT departments can quickly address technical issues without needing to be physically present, thereby increasing productivity and reducing downtime.
Moreover, educators can use this tool to assist students with software-related problems during online classes. By remotely accessing a student’s computer, a teacher can provide hands-on assistance and ensure that the student can follow along with the lesson without any technical hindrances.
Another significant advantage is the security aspect. Since the remote desktop control is integrated within Google Hangouts, users can be assured of a secure connection. The person receiving help must grant permission before their computer can be accessed, adding an extra layer of security and control.
For example, imagine a scenario where a family member is struggling to install a new software application. Instead of spending hours on the phone trying to guide them through the process, you can simply start a Hangout, gain remote access to their desktop, and complete the installation in a matter of minutes. This not only makes the process smoother but also ensures that the task is done correctly.
In a business context, consider an employee who encounters a technical issue that prevents them from completing their work. With Google Hangouts Remote Desktop Control, the IT department can quickly intervene, diagnose the problem, and implement a solution, all without the need for physical presence. This can be particularly beneficial for companies with a distributed workforce.
The new Google Hangouts Remote Desktop Control feature is a valuable addition to the Google Hangouts service. It offers a convenient and efficient way to provide remote support, whether for personal or professional purposes. By leveraging this tool, users can save time, reduce frustration, and ensure that technical issues are resolved promptly and securely.
Source: Google
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