Google is apparently facing a class action lawsuit in the US relating to the original Google Pixel and Pixel XL smartphones.
The lawsuit is alleging that both the Google Pixel and Pixel XL smartphones had defective microphones from the start. The lawsuit is also alleging that Google knowingly sold defective smartphones.
The lawsuit is claiming that there were widespread complaints about the microphones on the two handsets shortly after they were released.
Details of the Microphone Issues
Google did acknowledge issues with the microphones on the handset in March of last year and fixed devices under warranty. The lawsuit is claiming that these devices that were fixed under warranty continued to have the issues. The microphone problems reportedly affected the ability to make phone calls and use voice commands, which are critical functions for any smartphone. Users reported that the microphones would cut out or produce static, making it difficult to communicate effectively.
The two plaintiffs in the lawsuit against Google did not get their handsets repaired by Google and they are apparently now out of warranty. This has left them with devices that are essentially unusable for their intended purpose. The plaintiffs argue that Google should have issued a recall or provided a more permanent fix for the defective microphones.
Comparisons to Other Google Devices
Google did have some problems with the Pixel 2 and ended up extending the warranty to two years, they did not do this with the original Pixels. This discrepancy has raised questions about Google’s customer service policies and their commitment to quality control. The Pixel 2 issues were related to the display and other hardware problems, but Google took a more proactive approach in addressing those concerns.
In contrast, the original Pixel and Pixel XL owners feel neglected and believe that Google did not take their complaints seriously. The lawsuit aims to hold Google accountable for what the plaintiffs see as a failure to adequately support their customers.
Impact on Google’s Reputation
This lawsuit could have significant implications for Google’s reputation in the smartphone market. The company has been trying to establish itself as a major player in the hardware space, and issues like this could undermine consumer confidence. If the lawsuit is successful, it could lead to financial penalties and force Google to reconsider its approach to quality control and customer service.
Moreover, this case highlights the importance of transparency and responsiveness in the tech industry. Consumers expect companies to stand behind their products and address any defects promptly. Failure to do so can result in legal action and damage to the brand’s image.
The class action lawsuit against Google over the original Pixel and Pixel XL microphones is a significant development. It underscores the challenges that tech companies face in maintaining quality control and customer satisfaction. As the case progresses, it will be interesting to see how Google responds and whether this will lead to changes in their policies or practices.
Source
Latest Geeky Gadgets Deals
Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
