Garmin, the renowned GPS manufacturer, has announced a significant product recall that affects a number of devices in its Nüvi line of GPS devices. This recall is due to a potential safety issue that could pose a risk to users.
Garmin has identified that the batteries in certain Nüvi GPS devices have the potential to overheat when used in conjunction with a specific PCB (printed circuit board) design. This overheating issue could lead to a fire hazard, prompting the company to take immediate action to ensure customer safety.
The recall involves a substantial number of devices, totaling 1.25 million GPS units. Out of these, 750,000 have been sold in the United States alone, highlighting the widespread impact of this recall.
Models Affected by the Recall
Only a select range of Garmin devices are affected by this recall. The specific models include Nüvi units bearing the model numbers 200W, 250W, 260W, 7xx, and 7xxT – with “xx” representing two digits. These models have been identified as having the potential for battery overheating due to their specific PCB design.
Garmin has taken proactive steps to assist customers in identifying whether their device is part of the recall. They have set up a dedicated recall site where users can check if their Nüvi device is affected. Additionally, US and Canadian customers can contact Garmin directly at 866-957-1981 for further assistance and information.
Steps for Affected Customers
If you own one of the affected Nüvi models, it is crucial to take immediate action to prevent any potential hazards. Garmin advises customers to stop using the device and visit the recall site to verify if their unit is part of the recall. If confirmed, Garmin will provide instructions on how to return the device for a free battery replacement or other necessary repairs.
Garmin has emphasized that customer safety is their top priority. They are committed to resolving this issue swiftly and efficiently. The company has also assured customers that they are working closely with regulatory authorities to ensure that all safety standards are met and that the recall process is as smooth as possible.
In addition to the recall site and customer service hotline, Garmin has also provided detailed information on their official website, including FAQs and step-by-step guides to help customers navigate the recall process. This comprehensive approach aims to minimize inconvenience and ensure that all affected devices are promptly addressed.
Garmin’s proactive measures in handling this recall demonstrate their commitment to product safety and customer satisfaction. By addressing the issue head-on and providing clear instructions and support, they aim to maintain the trust and confidence of their customers.
For more information on the recall and to check if your device is affected, visit Garmin’s recall site or contact their customer service at 866-957-1981.
Via Toms Guide
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