If you own one of Apple’s Smart Keyboards for the 9.7 inch or 12.9 inch iPad Pro and have had problems with it, Apple will repair the device for free for up to three years.
Apple has revealed that some of these Smart Keyboards have suffered ‘functional issues’, with problems with things like the smart connector, some keys sticking, and more.
Common Issues with Apple Smart Keyboards
The issues reported by users include a variety of functional problems. One of the most common complaints is related to the smart connector, which sometimes fails to establish a reliable connection with the iPad Pro. This can result in the keyboard not being recognized by the device, rendering it useless. Additionally, some users have experienced keys that stick or become unresponsive over time, which can significantly hinder typing efficiency and overall user experience.
Other reported issues include problems with the keyboard’s durability. Some users have noted that the fabric covering the keyboard can wear out or peel away, especially with frequent use. This not only affects the aesthetic appeal of the keyboard but can also impact its functionality.
Apple’s Repair Program Details
In response to these issues, Apple has decided to offer a free repair program for affected Smart Keyboards. This program extends the warranty coverage to three years from the date of purchase, giving users ample time to address any problems they might encounter. This is a significant extension from the standard one-year warranty that typically comes with Apple products.
To take advantage of this repair program, users can visit the Genius Bar at their local Apple Store. It’s recommended to make an appointment in advance to ensure timely service. Alternatively, users can contact Apple Support online or via phone to arrange for a mail-in repair service if visiting a store is not convenient.
Apple’s decision to offer this extended repair program demonstrates the company’s commitment to customer satisfaction and product quality. By addressing these issues proactively, Apple aims to maintain the trust and loyalty of its user base.
Examples of User Experiences
Many users have shared their experiences with the Smart Keyboard issues and the repair program. For instance, one user reported that their Smart Keyboard stopped working entirely after just six months of use. They took it to an Apple Store, where the Genius Bar staff quickly identified the problem and replaced the keyboard on the spot. The user was pleased with the swift resolution and the fact that they didn’t have to pay for the repair.
Another user mentioned that their keyboard’s fabric started peeling after a year of use. They were initially concerned that this cosmetic issue wouldn’t be covered under the repair program. However, after contacting Apple Support, they were assured that the repair would be covered, and they received a replacement keyboard within a week.
These examples highlight the effectiveness of Apple’s repair program and the company’s dedication to resolving customer issues promptly.
If you have had any issues with your Apple Smart Keyboard, you can take it to the Genius Bar at your local Apple Store for repair. This extended repair program is a valuable opportunity for users to ensure their devices remain functional and reliable. By addressing these common issues, Apple continues to uphold its reputation for high-quality products and excellent customer service.
Source MacRumors
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