Yesterday we heard that a number of US agencies were looking into Apple for their iPhone slowing down iPhones. Both the U.S. Department of Justice and the Securities and Exchange Commission were looking into Apple over this issue.
Apple has said that the reason it was slowing down some older iPhones was because these devices had degraded batteries. The handsets were slowed down under peak load to stop the device shutting down, they were no slowed down permanently.
This is done by software in Apple’s iOS and the company is releasing tools in iOS 11.3 that will allow you to turn this feature off on your handset. The software is off by default in the new iOS 11.3 beta 1 and the tools to turn it on and off will be added before its final release.
Apple is also facing a number of lawsuits in the US and also investigations in other countries relating to the problem. The company recently released an official statement which confirms that they have now responded to the government agencies, you can see this statement below.
“About a year ago, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on certain iPhones with older batteries. We know that iPhones have become an important part of the daily lives of our customers and our intention was to improve the customer experience.
We sought to further improve the customer experience in December by announcing a significant discount on replacement batteries for certain iPhones. We also announced that we began developing a new iOS feature to show battery health and which would recommend when the user should consider replacing their battery. These actions were taken to further assist our customers and help extend the life of their iPhones. In addition, users will be able to see if the power management feature is being used to prevent unexpected shutdowns, and turn if off if they so choose. These features will be included in a developer release next month and a user release this Spring.
As we told our customers in December, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love. Making iPhones last as long as possible is an important part of that.
We have received questions from some government agencies and we are responding to them.” said and Apple spokesperson.