A new range of washer and dryers from LG are equipped with a new technology called SmartDiagnosis that helps engineers diagnose a fault, by listening to a series of tones played by the washer or dryer.
The new LG SmartDiagnosis system is expected to help owners when a problem arises with either their washer or dryer by prompting the user to punch in a specific combination sequence on the integral keypad.
The washer or dryer then plays aloud a series of tones, which a technician can use over the phone to diagnose the error and resolve the issue.
How SmartDiagnosis Works
SmartDiagnosis is a revolutionary feature that leverages sound to communicate with service technicians. When an issue occurs, the user can activate the SmartDiagnosis function by pressing a combination of buttons on the appliance. This triggers the washer or dryer to emit a series of tones that correspond to specific error codes. These tones can be transmitted over the phone to a technician, who can then interpret them to identify the problem. This method is not only efficient but also reduces the need for in-home service visits, saving time and money for both the customer and the service provider.
For example, if the washer is experiencing a drainage issue, the tones will indicate this specific problem. The technician can then provide immediate troubleshooting steps, such as checking the drain hose for blockages or ensuring the drain pump is functioning correctly. This immediate feedback can often resolve minor issues without the need for a technician to visit the home.
Benefits of SmartDiagnosis
The SmartDiagnosis system offers several benefits to both consumers and service technicians. Firstly, it significantly reduces the time required to diagnose a problem. Traditional diagnostic methods often involve a technician visiting the home, inspecting the appliance, and then determining the issue. With SmartDiagnosis, this process is streamlined, allowing for quicker resolution of problems.
Secondly, SmartDiagnosis can help prevent unnecessary service calls. Many issues can be resolved over the phone, eliminating the need for a technician to visit the home. This not only saves time but also reduces the cost associated with service visits. For instance, a simple issue like an unbalanced load can be quickly identified and corrected by the user with guidance from the technician.
Additionally, SmartDiagnosis enhances the overall customer experience. By providing a quick and efficient way to address problems, LG ensures that their customers are satisfied with their purchase. This innovative feature demonstrates LG’s commitment to leveraging technology to improve the functionality and user experience of their appliances.
The WM3885HCCA Gold coloured Washer is priced at $1889.00 and the white WM3885HWCA will cost you $1789.00. These models not only come with the SmartDiagnosis feature but also boast other advanced functionalities such as steam cleaning, energy efficiency, and a variety of wash cycles to cater to different fabric types and soil levels.
In conclusion, LG’s SmartDiagnosis technology represents a significant advancement in the home appliance industry. By using sound to communicate diagnostic information, LG has created a system that is both innovative and practical. This technology not only simplifies the troubleshooting process but also enhances the overall user experience, making it a valuable addition to LG’s range of washers and dryers.
Via Engadget
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