Samsung Galaxy Note 7 was recalled globally after the handset’s exploding issue, costing the company over a billion in the process. The recall was one of the most significant in the tech industry, highlighting the importance of product safety and quality control.
Recently, it was revealed that Samsung expects the sales of the Galaxy Note 7 to resume in Europe by the end of November. This announcement comes as a relief to many fans of the Galaxy Note series who have been eagerly awaiting the return of the device.
David Lowes, the chief marketing officer at Samsung in Europe, has said: “We fully expect (new Note7s) to be available everywhere by the end of November … well before the end of the fourth quarter.”
Replacement and Refund Programs
After the debacle, the company offered replacements and refunds to customers who purchased the defective Note 7s. The replacement program was extensive, involving a significant logistical effort to ensure that all affected devices were returned and replaced. Samsung even started an IMEI program to find out if the customer has a defective piece. This program allowed customers to check the status of their device by entering the IMEI number on Samsung’s website.
The recall process was not without its challenges. Many customers were frustrated by the inconvenience and the potential danger posed by the defective batteries. However, Samsung’s swift response and comprehensive replacement program helped to mitigate some of the negative impact on the company’s reputation.
Resumption of Sales
The exact date of sale of the handset is not available for Europe, but the Korean company is will start selling the handset in its home market from September 28th. The sales are also expected to commence in the US next month through retailers and carriers in the country. This phased approach to resuming sales is likely a strategic move to ensure that all necessary safety checks and quality controls are in place before the device is reintroduced to the market.
Samsung has taken several steps to regain consumer trust. The company has implemented a new battery safety check protocol, which includes an 8-point battery safety check. This rigorous testing process is designed to prevent similar issues from occurring in the future. Additionally, Samsung has been transparent about the steps they are taking to address the problem, which has helped to reassure customers.
We’re hoping the company will be able to gain the trust of the customers once again as Galaxy Note is one of company’s best smartphone series. The Galaxy Note series has always been known for its innovative features and high performance, and many fans are eager to see what the future holds for this iconic line of smartphones.
In conclusion, while the Galaxy Note 7 recall was a significant setback for Samsung, the company’s proactive approach to addressing the issue and their commitment to safety and quality control have helped to restore some of the lost trust. As the Galaxy Note 7 prepares to make its return to the market, it will be interesting to see how consumers respond and whether Samsung can fully recover from this challenging episode.
Source: SamMobile
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