Earlier today we told you that owners of Samsung Windows Phone 7 devices were having problems with the new Windows Phone 7 update, and it looks like Microsoft has now pulled the update for Samsung smartphones.
Microsoft told the guys over at that they had “identified a technical issue with the Windows Phone update process”, although this issue seems to only affect a small number of devices.
“In response to this emerging issue, we have temporarily taken down the latest software update for Samsung phones in order to correct the issue and as soon as possible will redistribute the update.”
Details of the Technical Issue
The technical issue identified by Microsoft appears to be related to the update process itself, which has caused some Samsung Windows Phone 7 devices to become unresponsive or even bricked. This means that the phones are rendered unusable, requiring significant troubleshooting or even replacement. While the exact nature of the problem has not been fully disclosed, it is clear that the issue is severe enough to warrant halting the update distribution entirely.
This problem seems to be isolated to a small subset of Samsung devices, specifically models like the Samsung Omnia 7 and the Samsung Focus. Users reported that their phones either got stuck during the update process or failed to reboot properly after the update was applied. This has understandably caused frustration among users who were eagerly anticipating the new features and improvements promised by the update.
Microsoft’s Response and Future Steps
Microsoft’s decision to pull the update reflects their commitment to ensuring a smooth and reliable user experience. By temporarily halting the update, they aim to prevent further issues while they work on a solution. The company has stated that they are actively investigating the root cause of the problem and are working on a fix that will allow them to safely redistribute the update.
“In response to this emerging issue, we have temporarily taken down the latest software update for Samsung phones in order to correct the issue and as soon as possible will redistribute the update.”
In the meantime, Microsoft has advised users who have already encountered problems to contact their customer support for assistance. They are also encouraging users to stay tuned for further updates and reassurances that the issue will be resolved promptly.
Microsoft has not provided a specific timeline for when the update will be available again for Samsung Windows Phone 7 devices. However, they have emphasized that they are working diligently to address the issue and will provide more information as soon as it becomes available. This situation highlights the complexities and challenges involved in rolling out software updates across a diverse range of devices and manufacturers.
As soon as we get some more information, we will let you guys know. It is crucial for users to keep an eye on official announcements from Microsoft and their device manufacturers to stay informed about the status of the update and any recommended actions they should take.
via Engadget
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