Garmin is one of the largest makers of navigation devices in the country. The firm has all sorts of GPS devices for different needs like driving, hiking, and motorcycling. The company has announced a recall on some models of its PNDs due to a battery flaw.
The models covered in the recall are the 200W, 250W, 260W, 7xx, and 7xxT. The recall only covers these models when made in a specific date range. The issue with some of these units is that the battery has been confirmed to have a flaw in the PCB that could cause overheating.
Details of the Recall
As with the massive battery recalls of a few years ago, the overheating of the batteries could lead to a fire. Garmin says that the issue has been found in ten units so far. A special website has been set up where owners of the PND units listed can enter their serial number to see if their unit is covered in the recall. About 1.25 million of the various models were sold with 796,000 of them here in the US.
The recall is a precautionary measure to ensure the safety of Garmin’s customers. The company has emphasized that the risk of overheating is relatively low, but they are taking no chances. The affected units were manufactured during a specific period, and Garmin has provided detailed instructions on how to identify if your device is part of the recall.
Steps to Take if Your Device is Affected
If you own one of the models listed in the recall, it is crucial to check if your device is affected. Here are the steps you should follow:
1. Visit the special website set up by Garmin.
2. Enter the serial number of your device. The serial number can usually be found on the back of the unit or in the device’s settings menu.
3. If your device is part of the recall, follow the instructions provided on the website to arrange for a replacement or repair.
Garmin has assured customers that they will cover all costs associated with the recall, including shipping and handling. The company is committed to resolving the issue as quickly and efficiently as possible.
Impact on Garmin and Its Customers
The recall has undoubtedly caused some concern among Garmin’s customers, but the company’s proactive approach has been well-received. By addressing the issue head-on and providing clear instructions for affected users, Garmin is demonstrating its commitment to customer safety and satisfaction.
For those who rely on their Garmin devices for daily navigation, the recall may be an inconvenience, but it is a necessary step to ensure the long-term reliability and safety of the products. Garmin’s extensive range of GPS devices means that customers have plenty of options to choose from, and the recall is unlikely to have a significant impact on the company’s overall reputation.
In conclusion, Garmin’s recall of certain PND models due to a battery flaw is a reminder of the importance of product safety and quality control. By taking swift action and providing support to affected customers, Garmin is reinforcing its position as a trusted leader in the navigation device industry. If you own one of the recalled models, be sure to check your device and follow the necessary steps to ensure your safety.
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