Samsung has already confirmed that the Galaxy Note 7 is dead and anyone in possession of the handset can get a refund.
If you somehow bought a used version of the handset from different marketplaces, you’re not left out either. Exchange of the used Galaxy Note 7 is possible, all you have to do is contact the Korean company about it.
How to Exchange Your Used Galaxy Note 7
Samsung said,
Any customer who bought a Note7 [used] should contact us directly at 1-844-365-6197 to exchange their device. We are working as quickly as possible to make the service experience for our customers as quick and smooth as possible and we are grateful to our Note7 customers for their patience during this time.
Rather than trying to track down the original owner of the device, all you have to do is get in touch with Samsung on 1-844-365-6197 and exchange the Galaxy Note 7 for a Galaxy S7 or Galaxy S7 edge, a campaign the company started when the Note 7 problem first came up.
Why the Exchange Program is Important
This is the right move and will definitely help the company maintain its reputation. The Galaxy Note 7 was initially well-received for its innovative features and sleek design. However, reports of the device overheating and even catching fire led to a global recall. This was a significant setback for Samsung, both financially and in terms of consumer trust.
By offering an exchange program, Samsung is taking responsibility for the issue and providing a straightforward solution for affected customers. This not only helps to mitigate the immediate safety concerns but also demonstrates the company’s commitment to customer satisfaction and safety.
Moreover, the exchange program is not limited to those who bought the device new. Even if you purchased a used Galaxy Note 7 from a third-party marketplace, you are still eligible for an exchange. This inclusivity ensures that all users are protected and can continue to use Samsung products without fear of safety issues.
The process is designed to be as hassle-free as possible. You don’t need to worry about finding the original owner or providing extensive documentation. Simply contact Samsung at the provided number, and they will guide you through the exchange process. This level of customer service is crucial in rebuilding trust and maintaining a positive brand image.
Additionally, the option to exchange for a Galaxy S7 or Galaxy S7 edge provides customers with high-quality alternatives. Both of these models have received positive reviews for their performance, design, and features. By offering these options, Samsung ensures that customers are not left without a reliable smartphone.
In conclusion, Samsung’s proactive approach in handling the Galaxy Note 7 issue is commendable. The exchange program is a practical solution that addresses safety concerns while also maintaining customer loyalty. If you own a Galaxy Note 7, whether new or used, don’t hesitate to take advantage of this program. Contact Samsung at 1-844-365-6197 to ensure your safety and continue enjoying the benefits of Samsung’s innovative technology.
Source: Android Central
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