After launching back in 2018 Bose has this week announced the discontinuation of the companies noise masking earplugs, the Bose Sleepbuds. Since their launch back in 2018 after a successful crowdfunding campaign via Indiegogo in 2017, the Bose Sleepbuds experienced a number of issues with power, leading to Bose pulling the plug on the gadget once retailed for $249.
If you are unhappy with your Bose Sleepbuds, Bose is now offering refunds Bose although earbuds designed to enhance your sleep. Bose explains more :
In June of 2018, after a successful test with thousands of Indiegogo backers, we launched our noise-masking sleepbuds™. Our vision was bold, and we never wavered on what we were trying to accomplish, and why. We wanted to do something for the millions of people who struggled to fall asleep and stay asleep.
We knew our solution was so technically complex, we’d have to make major investments, source special components and engineer multiple breakthroughs. We knew we were attempting to do something that had never been done before. But there was no doubt in our minds—it would be worth it. Because we wanted to help you. We still do. We always will. And for many of you, we have. You’ve told us that sleepbuds™ have allowed you to get your first good night’s rest in years and that you can’t imagine ending the day without them.
But some of you have had a far different experience.
You’ve reported issues with your sleepbuds not charging fully, powering down unexpectedly or both. And you’ve let us know. We’ve heard you. We’ve read your posts. We’ve documented your calls. We’ve torn down returned products you’ve sent us and replaced them with new ones, sometimes more than once. We’ve also relentlessly researched the root cause with a team dedicated to nothing else. Based on what we knew, we believed that software and firmware updates could fix the issues. But the failures have continued and recently they’ve increased. That led us to look more closely at each piece of hardware. And we learnt that while the battery we chose functions safely, it doesn’t work as consistently or predictably as it should to meet our standards.
For that reason, we’re discontinuing sleepbuds. We’ll go back to research, because we are committed to making our vision a reality. But today, we begin with something more important—doing whatever it takes to make things right with you.
As always, we will stand behind our products and honour our sleepbuds™ warranty. We’re also extending an offer to all our sleepbuds™ customers: You can return your product for a full refund until 31 December 2019. Please see below for links to more information or to find contact information for service agents in your region.
Source : Bose
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