One of the big stories from AT&T this week has been the customer who was threatened with a cease and desist letter for emailing the CEO of AT&T, Randall Stephenson, two times in a few week period. The first email was simply ignored. The second landed the sender, Giorgio Galante a call from an AT&T senior VP warning that any more emails would result in legal action.
Galante took his irritation online, the story was widely reported, and AT&T looked like the evil empire that doesn’t care about their customers that they are often portrayed to be. Today Galante reports that he received a call from that same AT&T VP apologizing for the legal threat.
The issue was blamed on a misinterpretation of AT&T corporate policy. The VP listened to Galante’s complaints and Galante says he accepted the apology. However, he will still be heading to Sprint for his next handset.
via Engadget
Filed Under: Mobile Phone News