Apple has announced that it is launching a Smart Battery Case replacement program for some models of its smartphones.
The program covers a number of Smart Battery Cases including the iPhone XS, iPhone XS Max, and iPhone XR cases, more details below.
Apple has determined that some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues. An affected Smart Battery Case may exhibit one or more of the following behaviors:
- Battery case will not charge or charges intermittently when plugged into power
- Battery case does not charge the iPhone or charges it intermittently
Understanding the Issue
The Smart Battery Case is designed to extend the battery life of your iPhone, providing additional power when you need it most. However, Apple has identified that some of these cases may not function as intended. The primary issues include the battery case failing to charge when connected to a power source or charging the iPhone inconsistently. These problems can be particularly frustrating for users who rely on their Smart Battery Case for extended usage throughout the day.
Eligibility and Replacement Process
If you own a Smart Battery Case for the iPhone XS, iPhone XS Max, or iPhone XR and are experiencing these issues, you may be eligible for a replacement. Apple has made it easy for customers to determine if their case qualifies for the replacement program. You can visit Apple’s support page for more information on how to proceed with getting a replacement case.
To initiate the replacement process, you will need to visit an Apple Store or an Apple Authorized Service Provider. Apple will examine your Smart Battery Case to confirm that it is eligible for the program. If it is, they will replace it free of charge. This program covers affected Smart Battery Cases for two years after the first retail sale of the unit.
It’s important to note that this replacement program does not extend the standard warranty coverage of the Smart Battery Case. However, it does provide a solution for those experiencing the specific charging issues identified by Apple.
Additional Considerations
While the replacement program is a positive step, it’s also essential to consider how to maintain the longevity of your Smart Battery Case. Here are a few tips to ensure your case remains in good working condition:
1. Avoid Extreme Temperatures: Exposure to extreme heat or cold can affect the battery’s performance. Try to keep your iPhone and Smart Battery Case within the recommended temperature range.
2. Regular Charging: Make sure to charge your Smart Battery Case regularly. Allowing it to completely drain frequently can reduce its overall lifespan.
3. Use Genuine Apple Accessories: Using third-party chargers or cables can sometimes cause issues. Stick to Apple-certified accessories to ensure compatibility and safety.
You can find out more details about how to get a replacement case over at Apple’s website at the link below.
Source Apple
Latest Geeky Gadgets Deals
Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
