The other day we heard that a number of owners of Apple’s new MacBook Pro 2013 were having issues with their new notebook, and now Apple has acknowledged the issue.
There were reports of the trackpad and keyboard locking up on the new MacBook Pro, Apple has now said that they are working on a fix for the issue which will be released as an update.
Apple is aware of rare circumstances where the built-in keyboard and Multi-Touch trackpad may become unresponsive on 13-inch MacBook Pro with Retina display (Late 2013) computers and is working on an update to resolve this behavior.
Apple also suggested a temporary fix for the issue, which may help users before the permanent fix is released as a software update, you can see more details below.
If you experience this issue, reset the keyboard and trackpad by closing the computer’s display for approximately one minute and then open it.
Additional Issues with Bootcamp
As well as the trackpad issues on the new MacBook Pro 2013, a number of users also reported problems with Bootcamp, when attempting to install Windows 8 and Windows 8.1. Bootcamp is a utility that allows Mac users to install and run Microsoft Windows on their Mac computers. The issues reported include installation failures, driver incompatibilities, and system crashes. Unfortunately, there are no details from Apple on this as yet, leaving users to seek alternative solutions or wait for further updates from Apple.
Community Reactions and Workarounds
The MacBook Pro 2013 has been highly anticipated, and these issues have understandably caused frustration among early adopters. Many users have taken to online forums and social media to share their experiences and seek advice. Some have found temporary workarounds, such as using external keyboards and mice, while others have opted to revert to older MacBook models until a fix is released.
One user on a popular tech forum suggested that disabling certain trackpad gestures in the System Preferences might reduce the frequency of the issue. Another user recommended performing a System Management Controller (SMC) reset, which can sometimes resolve hardware-related issues. However, these are not guaranteed solutions and may not work for everyone.
Apple’s Response and Future Updates
Apple’s acknowledgment of the issue is a positive step, as it shows that the company is taking customer feedback seriously. The company has a history of addressing hardware and software issues promptly, and users are hopeful that a comprehensive fix will be available soon. In the meantime, Apple’s suggested temporary fix of closing the display for one minute is a simple yet effective solution for many users.
It’s also worth noting that Apple has a robust support system in place. Users experiencing these issues can contact Apple Support for personalized assistance. Additionally, Apple often releases detailed support articles and troubleshooting guides on their website, which can be valuable resources for resolving common problems.
Looking Ahead
As technology continues to evolve, it’s not uncommon for new devices to encounter initial issues. The MacBook Pro 2013 is no exception, but Apple’s proactive approach to addressing these problems is reassuring. Users can expect a software update in the near future that will hopefully resolve the trackpad and keyboard issues, as well as any Bootcamp-related problems.
In the meantime, staying informed through official Apple channels and tech news websites can help users navigate these challenges. Patience and proactive troubleshooting can go a long way in ensuring a smooth experience with new technology.
Source Cnet
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