Sony announced last month that it was halting sales of its Xperia S Tablet due to a manufacturing defect, and now it would appear that the problem may be fixed as Sony has announced that sales of the tablet will resume this month.
The Sony Xperia S Tablet will go back on sale around the middle of November, no specific date has been given, and Sony is also offering to inspect any existing devices to see if there is an issue, and rectify the problem.
Sony’s Xperia S Tablet is supposed to be splash proof, and the problem arose when a small gap between the casing and display was discovered, this issue has now apparently been fixed in the manufacturing process.
Details of the Manufacturing Defect
The manufacturing defect that led to the halt in sales was a significant concern for both Sony and its customers. The Xperia S Tablet was marketed as a splash-proof device, making it ideal for use in environments where it might be exposed to water splashes, such as kitchens or bathrooms. However, the discovery of a small gap between the casing and the display compromised this feature. Water could potentially seep through this gap, leading to internal damage and rendering the splash-proof claim invalid.
Sony took immediate action upon discovering this defect. The company halted production and sales to prevent any further distribution of potentially faulty units. This decision, while costly, demonstrated Sony’s commitment to quality and customer satisfaction. The company has since revised its manufacturing process to ensure that the gap issue is resolved, thereby restoring the integrity of the splash-proof feature.
Customer Assurance and Future Prospects
In addition to resuming sales, Sony is taking steps to reassure current owners of the Xperia S Tablet. The company has offered to inspect existing devices for the defect and rectify any issues free of charge. This move is likely to bolster consumer confidence and maintain the brand’s reputation for reliability.
Sony’s proactive approach in addressing the defect and offering inspections is a testament to its dedication to customer service. By providing this level of support, Sony aims to mitigate any negative impact on its brand and ensure that customers remain loyal.
The Xperia S Tablet itself is a robust device, featuring a 9.4-inch display, NVIDIA Tegra 3 quad-core processor, and running on Android 4.0 Ice Cream Sandwich. Its design and features make it a competitive option in the tablet market, particularly for users looking for a device that can withstand occasional exposure to water.
As sales resume, Sony is likely to monitor the market response closely. The company may also implement additional quality control measures to prevent similar issues in future products. This incident serves as a valuable lesson in the importance of rigorous testing and quality assurance in the manufacturing process.
Source Xperia Blog
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