If you are the proud owner of a new Sony NEX-5N camera but have been experiencing the “clicking issue,” you will be pleased to know that Sony has now found a fix for the problem and is issuing a “performance improvement” to all owners.
Sony is still staying quite as to what caused the clicking sound on their new 16.1 megapixel shooter capable of HD 1080p video at 60fps. But owners who experienced the issue in their NEX-5N camera reported when moving the camera during video recording, it caused a clicking noise to appear on the audio track.
In response to the problem, Sony will be upgrading all NEX-5N owners for free that are still under a valid warranty. Sony has published a how to page on their site with details on how to get your camera fixed under warranty.
Understanding the Clicking Issue
The clicking issue has been a significant concern for many users who have invested in the Sony NEX-5N, a camera known for its high-quality imaging and video capabilities. The problem manifests as an audible clicking sound that can be heard during video playback. This sound is particularly noticeable when the camera is moved suddenly while recording, which disrupts the audio track. Although the video quality remains unaffected, the audio interference can be quite distracting and diminishes the overall recording experience.
Sony has acknowledged the issue and has been working diligently to identify the root cause. While they have not publicly disclosed the technical details behind the clicking sound, their commitment to resolving the problem is evident through their offer to upgrade affected cameras for free.
Steps to Get Your Camera Fixed
If you are experiencing this issue, Sony has made it relatively straightforward to get your camera fixed. Here are the steps you need to follow:
1. Check Your Warranty: Ensure that your Sony NEX-5N is still under a valid warranty. This is crucial as the free upgrade is only available to those with a warranty.
2. Visit the Sony Support Page: Sony has created a dedicated support page that provides detailed instructions on how to proceed with the repair process.
3. Follow the Instructions: The support page will guide you through the necessary steps to send your camera in for the upgrade. This typically involves filling out a form and shipping your camera to an authorized service center.
4. Wait for the Upgrade: Once your camera is received, Sony will perform the necessary upgrades to eliminate the clicking sound. The turnaround time may vary, so it’s advisable to check with Sony for an estimated timeline.
“We have received reports of a ‘clicking’ sound which may be heard in the audio playback of movies recorded by the NEX-5N camera. This phenomenon occurs if the camera undergoes sudden motion while recording; motion generally inconsistent with smooth video recording. The video is unaffected by this sound.”
Sony’s proactive approach in addressing this issue demonstrates their commitment to customer satisfaction and product quality. By offering a free upgrade, they are ensuring that users can continue to enjoy the high performance and advanced features of the Sony NEX-5N without any audio disruptions.
For more information and to start the repair process, visit the Sony support page.
Source: Imaging Resource
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