It looks like some versions of the 2019 13-inch MacBook Pro have an issue with random shutdowns, and now Apple has acknowledged the problem.
Apple has provided a couple of troubleshooting steps that users can try out, and if these don’t work, then you can contact them to get your issues resolved.
Steps to Troubleshoot the Shutdown Issue
What you need to do is run your battery below 90% and then charge the device fully for at least eight hours. This process helps recalibrate the battery and can sometimes resolve the shutdown issue. Additionally, make sure you have the latest software installed. Apple frequently releases updates that include bug fixes and performance improvements, which might address the shutdown problem.
To ensure you have the latest software, go to the Apple menu, select “System Preferences,” and then click on “Software Update.” If an update is available, follow the on-screen instructions to install it.
When to Contact Apple Support
If the shutdown issue persists after you have followed the above steps, then you need to contact Apple and arrange for them to look at the device for you. Apple Support can be reached through various channels, including online chat, phone support, and in-person visits to Apple Stores or authorized service providers.
When contacting Apple, be prepared to provide details about your MacBook Pro, including the serial number, which can be found under the “About This Mac” section in the Apple menu. This information will help Apple Support diagnose the issue more efficiently.
Apple may run diagnostics on your device to determine if there is a hardware issue that needs to be addressed. In some cases, they might replace components such as the battery or logic board to resolve the problem.
Additional Tips and Considerations
While the steps provided by Apple are a good starting point, there are additional measures you can take to ensure your MacBook Pro runs smoothly:
1. Monitor Battery Health: Regularly check your battery’s health status by going to “System Preferences” > “Battery” > “Battery Health.” If the battery condition is “Service Recommended,” it might be time to replace the battery.
2. Reset the SMC: The System Management Controller (SMC) controls power management on your Mac. Resetting the SMC can sometimes resolve power-related issues. Instructions for resetting the SMC can be found on Apple’s support website.
3. Check for Background Processes: Sometimes, background processes or applications can cause your MacBook to shut down unexpectedly. Use the “Activity Monitor” to check for any processes that are consuming excessive resources and terminate them if necessary.
4. Keep Your MacBook Cool: Overheating can also cause shutdowns. Ensure that your MacBook’s vents are not blocked and consider using a cooling pad if you frequently use your laptop on soft surfaces like beds or couches.
5. Backup Your Data: Before performing any troubleshooting steps, it’s always a good idea to back up your data. Use Time Machine or another backup solution to ensure your important files are safe.
By following these steps and tips, you can minimize the chances of encountering random shutdowns and keep your 2019 13-inch MacBook Pro running efficiently.
Source MacRumors
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